Terms of service

Terms and Conditions

Welcome to the website of Partner Home Devices Co. Ltd. (hereinafter referred to as "we", "our" or "the Company"). Please read carefully the terms and conditions contained in this document, as using our website indicates your acceptance of the terms and conditions listed here. We reserve the right to revise or change the terms of use at any time. Any revisions or changes will be posted on this website. If you continue to use this website, you will be deemed to have accepted such revisions or changes. In the event of any dispute, the Company's decision will be final and conclusive. You have an obligation to read these terms and conditions every time you make a purchase.

Disclaimer:

1. The Company endeavors to ensure the accuracy of the information provided on the website, but makes no warranty or guarantee as to the accuracy, timeliness, or completeness of any data or materials on the website.
2. This website will update product information and prices from time to time, and reserves the right to change product information, prices, and ordering conditions without prior notice. All orders are subject to the availability of the relevant products and final confirmation and processing.
3. You may be directed to leave this website or enter third-party websites through certain links. The links to third-party websites are not under the control of the Company. The Company is not responsible for the content of any linked website or any link contained in a linked website.
4. The inclusion of links to other websites on this website does not imply the Company's endorsement or support of such websites or any products or services offered on those websites. If you have any concerns about the availability or content of any linked service or resource, you should inquire with the specific external service or resource.
5. The website will not be liable if the sales system crashes or becomes unusable due to force majeure or other uncontrollable reasons, resulting in the inability to complete online transactions or the loss of relevant information and records. However, we will make reasonable efforts to assist in dealing with the aftermath and strive to minimize any potential economic losses to the customer.

Intellectual Property Rights:

1. The website includes text, content, software, videos, music, sound effects, graphics, images, illustrations, names, logos, trademarks, service marks, and other materials, all of which are copyrighted works owned or controlled by the Company and third parties.
2. You may not use any of the Company's trademarks or trade names without the Company's prior written consent, and you acknowledge that you have no ownership rights to any such names and trademarks.
3. You agree to promptly notify the Company in writing if you become aware of any unauthorized access or use of the website, or any claims that the website or its contents infringe any copyrights, trademarks, or other contractual, statutory, or common law rights.

Guarantee

You declare, warrant and undertake that you will not:

1. Use our website for any fraudulent or illegal purpose.
2. Use our website to defame, abuse, harass, stalk, threaten or infringe on the rights of others (including but not limited to their privacy rights or publicity rights).
3. Obstruct or interfere with the operation of our website or the servers or networks used by our website; or violate any requirements, procedures, policies or regulations regarding the network.
4. Send or distribute any harmful or intrusive or potentially or intentionally damaging viruses, worms, Trojan horses or other computer code to our website.
5. Reprint, copy, sell, resell or exploit any part of our website (including any applications or software) or its use or connection for any commercial purpose.
6. Revise, adapt, translate, reverse engineer, decompile or disassemble any part of our website (including any applications or software).
7. Construct or reproduce any part of the website without our prior written consent.
8. Systematically download and store content, user content or any website content to create a database; and infringe on any copyrights, design rights and intellectual property rights of the goods.

Online Shop

1. Our online shop only accepts designated credit cards, bank transfers and electronic payments.
2. All credit card use on our website has online information encryption protection, and we also recommend that you use a credit card with a specific personal password or security code for secure online shopping. Also, please ensure that your credit card is valid.
3. All listed product prices are in Hong Kong dollars (HKD).
4. Product descriptions and photos on the website are for reference only, and the actual product shall prevail. If you have any questions, please contact us.
5. The checkout price of the goods shall be based on the price listed at the time you purchase the goods on our online shop.
6. If there are any changes to the product information or prices on our website, we will not give any further notice. Please pay attention to our website policies at all times.
7. We reserve the right to take any action against you, including restricting the number of goods sold to you, canceling or suspending your order.
8. We may cancel your order and not provide any compensation in the following cases:
   (i) Incorrect product information displayed on the website, or the product is out of stock.
   (ii) Your order information is incorrect, or the order quantity exceeds our inventory.
   (iii) Pricing errors on the website.
   (iv) Technical problems with the online shop platform.
   (v) Reasons that cannot be resolved, such as delivery delays, system failures, or illegal attacks on the website by third parties.
   (vi) You are unable to complete the payment within the specified time.
   (vii) We find that you are using programs, robots, plug-in software or other techniques to disrupt normal purchasing activities or the rights of other users, or affect our sales transactions with partners.
   Our company reserves the right to take any legal action to protect its interests and all rights.
9. We do not accept product returns or order cancellations for any damage caused by human error, misuse, negligence in following instructions, unauthorized repair or modification, accidents, natural disasters or other uncontrollable reasons.
10. Customers must return the complimentary gift received at the time of purchase, otherwise we will deduct the value of the gift.
11. All orders must be paid in full (excluding additional delivery fees if you choose to pick up or pay on delivery). After payment, we will arrange the delivery of your order within 7-14 days.
12. After placing an online order, you will receive an electronic order slip on our website for your records.

In case of any dispute, our company shall have the final right of interpretation of the terms and conditions contained herein.