Returns Policy

Returns Policy

 

Self-Pick Up Service

1.1 For Self- Pick Up service, we will notify you by phone or email within 7 days when your order is accepted.

1.2 If your order is accepted by us, we will confirm with accordingly and advise the date and time of delivery or availability for collection at our office.

1.3 In case any applicable gift items of your purchased products are not available, we will contact you accordingly. You may decide whether to cancel the order or continue to purchase the products.

1.4 After our notification is made, we allow your order to be kept in our physical office for 14 days.

1.5 We allow you to have double-checking to make sure your order is in good condition when you pick up your order from our office.

1.5 Only if you discover your product does not work properly, please contact our customer service department, provide the photos of the relevant goods and our company invoice to let us make goods return arrangement and exchange for the new one.

 

S.F. Delivery Service/Cash On Delivery Service

1.6 For S.F. Delivery service, we will notify you by phone or email within 7 days when your order is accepted.

1.7 If your order is accepted by us, we will confirm with accordingly and advise the date and time of delivery or availability for collection at our office.

1.8 In case any applicable gift items of your purchased products are not available, we will contact you accordingly. You may decide whether to cancel the order or continue to purchase the products.

1.9 If you fail to receive your ordered product upon the first delivery appointment or you give us the inaccurate information on your address, please contact us and the additional delivery fee would be charged for subsequent delivery(es).

1.10 All expected delivery dates and time are estimates only. We shall not have any responsibility for any loss or damage incurred or suffered by the customer as a result of any late delivery.

1.11 If you receive the ordered product from the courier that is obviously not in good condition or damaged, please do not sign the delivery invoice and accept the delivery order from the courier. At the same time, please contact us and provide the photos of the relevant goods immediately.

For further details, please visit S.F. Express’s web site: https://www.sf-express.com/hk/tc/